Student Complaint Procedure
College of Medicine Student Complaint Procedure
Within the College of Medicine (COM) Student Handbook, a range of College specific policies and procedures are listed. COM students may review their Student Handbook for information on issues ranging from “A” (absence policies) through “V” (Visiting Medical Student Policy). COM specific complaint procedures exist for key areas and include:
●Education (Duty) Hours
●Grade Grievance Policy
●Learning Environment and Medical Student Mistreatment Policy
●Standards of Conduct
●Student Input/Feedback About the Curriculum
COM students are encouraged to contact their Office of Student Affairs for assistance in finding, understanding, and following COM policies and procedures concerning student complaints.
Some COM student complaints may pertain to university-wide services such as student programs, counseling and psychological services (CAPS), student health, educational technology, wellness center, enrollment management, library services, student accounting, etc. Issues concerning university-wide services are to be directed to the Associate Provost for Educational Affairs and Student Life. COM students with complaints regarding university-wide services are welcome to contact their Office of Student Affairs for support and guidance in finding, understanding, and following the specific procedure concerning university-wide complaints
The following procedure applies to student complaints related to the College of Medicine for which there is not an existing policy.
For additional information regarding specific MUSC policies and types of complaints, including Gender Equity, ADA, FERPA, Standards of Conduct for Treatment of Students, etc., visit the MUSC Student Complaint Procedures website.
1. A complaint will be treated with appropriate confidentiality and in a timely manner.
2. A complainant has the right to withdraw the complaint in writing at any point in the process.
3. A complainant may file a written complaint without fear of retaliation. If the complaint is filed without basis or with the intent to harm a member of the MUSC community, disciplinary action may be taken.
4. The procedure will be applied consistently to students across colleges/units, including distance-learning students.
Student Complaint Resolution Process
The College of Medicine complaint resolution includes the following three stages:
- Stage 1: Informal Complaint Resolution
- Stage 2: Formal Complaint Resolution
- Stage 3: Resolution Appeal
Stage 1: Informal Complaint Resolution
1. The student is encouraged to address his/her concerns at the earliest possible time and on an informal basis.
Stage 2: Formal Complaint Resolution
1. The complainant completes the MUSC Complaint Form according to the instructions on the form and submits the form to the Assistant Dean for Student Affairs).
2. The Assistant Dean for Student Affairs forwards the complaint to the EDAS Council (consisting of Assistant and Associate Deans for Education, Diversity, Admissions, and Student Affairs).
3. The EDAS Council reviews the complaint and gathers additional information as needed. The Council makes a decision and communicates their recommendation, in writing, to the Associate Dean for Student Affairs. The Associate Dean for Student Affairs communicates the final decision, in writing, to the student.
Stage 3: Appeal
1. If the complainant is dissatisfied with the decision, he/she may appeal the decision to the Dean. The Dean reviews the committee’s decision, gathers additional information as needed, and communicates, in writing, his/her decision to the student. The decision of the Dean is final.
2. If the complaint believes that due process was not followed, he/she has the option of submitting a written appeal to the Provost. In the written appeal, the student must identify how due process was not followed. The complainant must provide the college with a copy of the written appeal to the Provost. The Provost’s finding will be communicated in writing to the student and to the Dean.
Notification of Student Complaint Procedures
1. The College of Medicine Complaint Procedure is well-publicized on the COM website and in The Bulletin.
There are additional internal and external offices, organizations, and accrediting bodies to which students may submit a complaint. For additional information, refer to the MUSC Student Complaint Procedure website.
2. or contact the Associate Provost for Educational Affairs.
3. A single complaint can be filed with only one unit/college/service (i.e., a student cannot file the same complaint with the COM and University-services).
4. Before filing a complaint at the state or accrediting agency level, the class complainant is generally expected to exhaust all internal complaint avenues.
1. The Assistant Dean for Student Affairs will maintain a log of complaints (Appendix B) which will be submitted annually and reviewed with the Educational Advisory Committee.
2. Documentation related to the complaint is maintained for 10 years in accordance with South Carolina Retention Schedule.
Contact information for the Assistant Dean for Student Affairs
MUSC College of Medicine Dean's Office
Myra Haney Singleton, M.Ed.
Assistant Dean for Student Affairs
College of Medicine Dean’s Office
Medical University of South Carolina
96 Jonathan Lucas St.-Suite 601
Charleston, SC 29425
843-792 1184 - office
843-792-4262 - fax
Student Complaint Procedures
Complaint Procedure for University-wide Services Provided to Students
Other concerns (existing policies/procedures)
Formal Complaint Form